Problems (and opportunities)
solved by UX Ops
Leadership
- The value of UX is not yet understood throughout the organization.
- Little supervision of UX teams.
Opportunity
- Define and align the vision of the UX team with organizational leaders.
- Provide close mentoring to the team based on meeting objectives.
Collaboration
- Lack of consistency across the product ecosystem.
- Low or no collaboration with other disciplines and between UX teams.
Opportunity
- Align work expectations with a common language.
- Joint decision making: design, research, product, IT and other important disciplines.
Efficiency
- Lack of clear work processes.
- Too much time spent on administrative tasks.
- Lack of a shared working language.
Opportunity
- Establish a standardized work methodology.
- Devise efficient work processes.
Community
- Lack of well-defined career plans for each UX discipline.
- Lack of definition of a UX culture.
Opportunity
- Defined roles and clear expectations.
- Design rituals for reflection, recognition, connection, learning and community.
Our guided process of
implementationUX Ops.
1
Understands the need
Understands the complexity/efforts of the job
2
Articulates the team
Define necessary skills, define communication channels, define assignments and responsibilities.
3
Design processes
Standardizing, documenting, defining business models
4
Measure delivery
Define value metrics, define objectives, define capture process
The 3 pillars of a UX Ops project
1
UX People
Focus area:
- Recruitment and retention
- Role definition
- Employee experience
- Levels/Paths
- Performance reviews
- Management planning and control
= UX + happy teams
2
UX Practice
Focus area:
Professional Development
- Methodology of work
- Process efficiency.
- Documentary management
- Area design and communication
- Definition of KPIs
- Project management
= UX + efficient teams
3
UX Platforms
Focus area:
Planning/Prioritization
- Measuring tools
- Implementation of technologies
- Process reformulation
- Internal training
- Guidelines and policies for use
= UX + Innovative Teams
